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hertz uae - dubai airport car rental companies

hertz uae depot information

Hertz UAE Rental Terms for travel between 21-Nov-2014 and 31-Dec-2019

Payment
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.

The balance is to be paid directly to the supplier on arrival.
Hertz accepts most major credit cards including American Express, Diners Club, MasterCard and Visa. A valid credit card is required as security in order to collect a hire vehicle. Cash or charge card deposits will not be accepted.

Deposit
Hertz will take a pre-authorization from the customer's credit card as a security deposit to cover the rental charges and any additional costs incurred by the renter .  The amount to be blocked will be as follows:
Groups B, C, D, E, J,
K & M the security deposit will be AED1500.00 + Approximate Rental Charges.                                                        
Groups H, I, L & N  the security deposit will be AED6050.00 + Approximate Rental Charges

Currency: Dirham (AED)
Tax: 0%

Mileage
Unlimited KM's for rentals less than 30 days.
167KM'S Free P/DAY for monthly rentals

Insurance
Collision Damage Waiver (CDW) Excess
CDW charges are included in the rates.  Excess for all groups: is AED 1500.00
In the event of damage to the car occurring during of hiring period, the following Insurance Excess will apply.

Regardless of damage extend a police report is mandatory

Theft Protection (TP) Excess
No TP charge.  Excess or all groups is AED 1500.00
In the event of theft of the hire vehicle, its parts or accessories, during of hire, the following Insurance Excess will apply.

Personal Insurance (PI)
AED 20.00 per day                                          
AED100.00 per week                                     
AED300.00 per month  
Per driver, per rental

3rd Party Liability
Included
For 3rd party personal: unlimited liability applies.
For 3rd party property: liability is limited to US$1 million.

Rent It Here Leave It There
Domestic: RIHLIT-strictly within the UAE branches only.
Confirm timings/location during reservation or check-out.

International: Vehicles cannot be checked-in (Returned)outside of UAE

Delivery & Collection
During office hours
AED 100 per delivery or collection within the city limits. Any delivery/collection outside city limits is subject to request and quote based on the distance.

Outside office hours
Any delivery/collection outside of office hours is subject to request and quote based on the distance

Vehicle License Fee (VLF)
Charges are included in the rates

Drivers license requirement
UAE residents(foreign and local) require a UAE driver’s license.
-All customers must have been licensed to drive for at least 1 year.
-Customers must also present an international driving permit together with their national driving permit.
Drivers with the following local country driver’s license can drive in the UAE without an international drivers permit provided they are on a visit visa, however they must still have been licensed to drive for a min of 1 year.
Britain,Ireland,Usa,Spain,France,Norway,Japan,Turkey,Belgium,Canada,Holland,Poland,Switzerland,Korea,Denmark,Finland,Germany Italy, South Africa, Australia, Sweden, New Zealand, Greece, Romania & Austria
                                                                     
Please note that visitors from the republic of Korea, Japan, turkey and Greece are requested to have a translation of their licenses approved by the council or embassy.
All other renters must present a valid international driving permit (IDP ) together with their national driver's licence at time of rental.                                                             
                                                                               
In the event that no IDP is available or if an IDP is available but no national driver's licence is available then we will not be able to rent.

Minimum age
MINIMUM AGE IS 21 YEARS FOR CAR GROUPS B,C,D/ 25 YEARS FOR CAR GROUPS E,F,J,M,K,H,I,L,N.  All drivers must hold a valid IDP (International Driving Permit) & their country's local driving license and have done so for at least one full year prior to rent.  Only GCC nationals can drive on their national (local) license.

Maximum age
No maximum age Limit.  All drivers must hold a valid IDP (International Driving Permit) & their country's local driving license and have done so for at least one full year prior to rent.  Only GCC nationals can drive on their national (local) license.

Young Driver Surcharge
No rental for drivers under the age of 21 years

Additional Driver
Extra drivers will be charged at AED 85.00 per driver, per rental

Optional Extras
Baby/Infant Seat
AED 30.00 p/day        
AED150.00 p/week      
AED400.00 p/month
On request,  subject to availability. Per seat, per rental.

Road Tolls
AED 5 per crossing
Since July 1st 2007 there are road tolls (Salik) in Dubai.  Hertz will charge AED 5 per crossing of a toll point.Please note this is not included in the approximate charges

PAI (Personal Accident Insurance)
AED20.00 per day
AED100.00 per week                                     
AED300.00 per month
Option available at the counter

Refueling
Refueling Service Charge
Cars supplied FULL. Should renters return the car less than FULL Hertz will charge for the cost of fuel plus a Refueling Service Charge

Car Availability
Freesell
Groups B, C, D, E, F, J, K & L
These car groups are available on a freesell basis with 24 hours advance reservation. Hertz UAE reserves the right to implement a stop sale when necessary.

Request
Groups H, I, M & N
These car groups are only available on request and require an additional security deposit of AED6050.00 to be blocked on the renters credit card

Cross Border Traffic
Driving into foreign countries
AED 100 per day, per rental. AED 550 per week, per rental.
The renter can drive a Hertz vehicle into Oman ONLY.  The charge is to cover additional insurance as required by Oman regulations. A minimum of 48 hours prior notice is required, to issue the Oman Insurance certificate

Others
After hours surcharge
There is no after hour surcharge

Grace Period
29 minutes
1 days rental means 24 hrs from pickup. Any customers returning cars outside this time will be given 29 minutes grace, after which they will be subject to an additional day's charge

Traffic Fines/ Admin Fees
Traffic Fines are charged directly to the Customer.  An Additional Admin Charge (10%) for Traffic Violation/ fines will apply (e.g.; Parking/ Speeding tickets)

Hertz Ramadan Timings 27th May till 25th June 

 

 

 

 

 

Location Name

Days

Timing

Umm Ramool Head Office 

NO CHANGE

 

Dubai International Airport Terminal 1

NO CHANGE

 

Dubai International Airport Terminal 2

NO CHANGE

 

Dubai International Airport Terminal 3

NO CHANGE

 

Dubai Motor City 

SAT-THU 

08:00 - 16:00

 

FRI

Closed

InterContinental Hotel DFC 

SUN-SAT

09:00 - 15:00

Dubai Media City 

SAT-THU 

08:00 - 14:00

 

FRI

Closed

Dubai Marina 

SAT-THU 

09:00 - 15:00

 

FRI

Closed

Jebel Ali Free Zone 

SAT-THU 

08:00 - 14:00

 

FRI

Closed

Al Maktoum International Airport 

NO CHANGE

 

Etihad Travel Mall 

SAT-THU 

09:00 - 15:00

 

FRI

Closed

Al Hamra Mall - Ras Al Khaimah 

SUN-THU 

10:00 - 22:00

 

FRI-SAT

10:00 - 23:59

Trading Enterprises Honda Fujairah

SAT-THU 

09:00 - 15:00

 

FRI

Closed

Sharjah Automall 

SAT-THU 

09:00 - 15:00

 

FRI

Closed

Sharjah Airport 

NO CHANGE

 

Abu Dhabi International Airport 

NO CHANGE

 

Etihad Plaza 

SAT-THU 

08:00 - 14:00

 

SAT-THU 

19:00 - 21:00

 

FRI

Closed

Abu Dhabi Main Office 

SAT-THU 

08:00 - 14:00 / 18:00 - 23:59

 

FRI

Closed

Al Ain 

SAT-THU 

08:00 - 14:00

 

FRI

Closed

             

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.


This website is owned and operated by Car Rental Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St, Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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