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dollar united arab emirates - dubai airport car rental companies

dollar united arab emirates depot information

Dollar United Arab Emirates Rental Terms for travel between 01-Dec-2015 and 31-Dec-2019

An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard.
The balance is to be paid directly to the supplier on arrival.

Payment Terms
Pay on Arrival. Direct Payment by Customer to the Dollar Rent A Car Counter.

If the driver does not have a credit card in his / her name, Dollar reserves the right to refuse car rental to anyone who does not have a credit-card as security with minimum validity of 3 months. Pre-authorization on credit card to cover the estimated cost of the rental.
A pre-authorization is taken from the hirer’s credit card at the time of rental. Pre-authorization amount is between AED 1500 to AED 5500 depending on the vehicle type.
Should there be any non-rental charges like traffic fines, speeding tickets, road tolls etc posted after the customer return the vehicle, these will be charged to the customer’s credit card.

UAE Dirhams (AED)

Not included in the rate. Available at the Counter as per customer request.

Minimum Rental Period
One day (24 hours)

Rates Inclusion
Third Party Liability Insurance, VAT, Unlimited Mileage on Daily & Weekly Rentals, Theft Protection

Insurance Excess
This is mandatory and will be charged as below for all cases where hirer is at fault:
LXAR: AED 5000
Police report is mandatory for all accidents and breakdowns.
No off-road insurance is provided as off-roading is not allowed.
Full repair charges will be charged to client in the absence of police report.
Customer will be charged “Loss of Rental” charges in the case of vehicle being impounded by Government Authorities/Police for any reason.
In the event any such damager and /or accident to the rented car is not supported by a Valid Police Report, then all claims including Third Party claims stand void and the hirer will be responsible to settle all the claims, damages and related costs resulting from such damages to the rented vehicle directly to Dollar Rent A Car.

Rate Exclusions
Personal Accident Insurance (PAI), Petrol, Parking Fines/Fees & Tickets, Any Fine resulting from a Driving or Traffic Violation, Airport surcharges, Toll Fees, Vehicle Registration Fee, Additional Driver Fee, Oman Insurance, Frequent Flyer Points, and Airport Parking Charges.

Mileage Restriction
Unlimited Mileage for DAILY and WEEKLY rentals; MONTHLY rentals: 3000km., AED 0.35 fils for every extra km.
FDAR, XDAR, PDAR, MFAR, IXAR, CBAR, XFAR, CXAR, LXAR: Limited Mileage. 250km per day, 1400km per week, 3000km per month;
0.50 fils for extra km.

Fuel Policy
The Hirer should return the vehicle with the same fuel level as given by the Company. If not, the hirer will be charged the cost of fuel plus a service charge.

Monthly Rentals
25 -30 days is fixed monthly rate, 31 days + it is prorate monthly. Advance payment is mandatory. Early car return will automatically cancel the monthly plan and respective weekly or daily charge will apply.

Public Holidays
Airport offices are open 24/7.

Airport off-hire charges
Applicable at the Dollar off-hire counter at the Airport. Presently the charge is Dubai Airport Terminal 1- AED 50, Dubai Airport Terminal 3-AED 50, Dubai Airport Terminal 2- AED 25, Sharjah Airport- AED 20 and Abu Dhabi Airport- AED 25, Maktoum Airport AED 20; to be paid by hirer. This charge is subject to change without prior notice.

Driving License qualifications
UAE residents require a current UAE License. Visitors should present a valid national and international driving license from their country of origin. Dollar Rent A Car recommends visiting and for time to time updates.
The following licenses are accepted by Dollar UAE:
GCC Countries:
Kuwait, Saudi Arabia, Bahrain, Oman, Qatar

European countries
Austria, Belgium, Spain, Germany, France, Ireland, Netherland, Italy, UK, Turkey, Greece, Switzerland, Norway, Denmark, Sweden, Romania, Poland, Finland, Portugal

American States
Canada, USA

East Asia
South Korea, New Zealand, Hong Kong and Singapore, Japan, Australia, China*
*with translation into English

African States
South Africa

NEW UPDATE: Please note that customers are now allowed to convert their driver’s license that is issued from “MALTA, CYPRUS, LATVIA, ESTONIA, LITHUANIA and CROATIA” for light vehicles category only.

Minimum driver age
22 years

Driving restrictions
Right hand driving is not allowed.
Vehicles are prohibited to be used for racing, towing other vehicles or any activity that is considered against the UAE laws.
Vehicles are prohibited to be driven while under the influence of alcohol or drugs.
Vehicles are prohibited to be used for off – roading- INCLUDING 4WD VEHICLE
Emergency road services are available – enquire at rental counter for further details

Non coverage
Loss or damage to personal belongings or luggage is not insured
Customer will be held responsible for any misuse to the vehicle or any part of it.
In case of accident, excess amount will be charged as per insurance excess details mentioned above.

Breakdown procedure
Please try to park the vehicle in safe and secure place. Try to know exactly where you are. Contact our nearest office or Toll Free 800- 4710 (800- DOLLAR). Try to give them details of break down type. A replacement vehicle will be sent. A Service Fee will apply for replacement of the spare tyre.

Toll Fees
AED 5/- per toll gate crossing

Parking Fees
Payable by hirer directly at parking meter

Will be charged to the hirer

Special Equipment
Child Seats are available on request only and are subject to availability. Cost: AED 35/per day, AED 200/per week, AED 500/per month.
GPS are available on request only and are subject to availability.
Cost: AED 35/per day, AED 225/per week, AED 400/per month.

Additional Driver Fee
The hirer may put on an extra driver with additional cost of AED 20.00/person daily, AED 120.00/person Weekly and will be complimentary if hired vehicle more than a month, provided that he fulfills all necessary requirements.

Driving across border
Driving to Oman territory is allowed but the client has to get proper documents from Dollar Rent A Car at 100 AED per day (approx. 27.22USD).
Following vehicle groups are NOT allowed to be driven to Oman: FDAR, XDAR, PDAR, MFAR, IXAR, CBAR, XFAR, CXAR, LXAR

Delivery/collection charges
Pick-Up and Drop-Off within the same emirates will be Dhs. 50/-
Pick-Up and Drop-Offs (Abu Dhabi, Al-Ain, Ajman, Fujairah & Ras Al-Khaimah, Umm Al Quwain) will be Dhs 200/- per oneway drop.

Oman off hire charges
Muscat/Sohar: AED 1000.00; Salalah: AED 1500.00

Chauffer service
Not available

Late Return
Only 1 hours grace period is allowed. Beyond 1 hours, full-day charges as per the tariff card will be collected directly from the customer.

Black out Dates
Eid Holidays, Shopping Festivals and selected exhibitions are very high peak periods. Free allocation will be subject to availability and confirmation from Dollar Rent A Car during these blackout periods.

No show/Cancellation Charges
Cancellation charges: Will be waived off for all bookings which are notified with minimum 48 hours in advance.
No Shows: One day rental will be charged.

Stop Sale
Dollar Rent A Car is responsible to give a 24 hour prior notice for Stop Sale requests.

Upgrade Policy
If the vehicle is not available in a specific group, the customer will be upgraded to the next vehicle category. 

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
In the event of cancellation, any deposit amounts paid at the time of booking are non-refundable. 

If you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Online Republic Ltd. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. In Australia, we are based at Suite 3.01, 11 Queens Rd, Melbourne VIC 3004. Thank you for booking with us.

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